FAQ

Wholesale 

• Wholesale orders to stores, designers & re-sellers only, ABN required.
• Wholesale discounts from 10%-50% depending on product ranges, location & amount.
• 10%: Small orders under $50 in value.
• 25%: Minimum total sale value $150.00
• 25%: Minimum total sale vale $25.00 to Australian rural small business & designers.
• 30%: Minimum total sale value $200.00
• 50%: Minimum total sale value $350.00
• Code for discount will be emailed to account holder by arrangement & is single use, unless otherwise arranged.
• Contact me to arrange your discount.
• Australian free shipping over $50.00 still applies with code.

Custom inquiries: Clothing

Limited custom work available, I only take on a small number of clients annually, custom orders may close anytime.

• Clothing available can be made in custom sizes & other colours if available.
• Embroideries available can be used to customize clothing.
• 50% deposit for custom sewing work, balance before delivery.
• Alterations can be made to garments at an additional fee.
• Quotes are estimated on production time, which will be stated, & materials.
• Custom patchwork clothing will vary as no two are identical & fabrics may vary.
• Custom orders from 14 - 28 days lead time, please contact to discuss.
• Designs can be made in bulk for wholesale orders.

Custom inquiries: Digitizing

Limited custom work available, I only take on a small number of clients annually, custom orders may close anytime.

• Design must be original artwork or design, I don't infringe copyright designs or trademarks.
• Design file must be a JPEG 800 mp - 1200 mp in size.
• For logos containing lettering an image only file must be attached as lettering is digitized separately to images.
• Design file must be sent via email, web images are too small.
• Custom embroidery design work from $80 upfront payment, includes consultation up to 2 hours design work & test sew.
• Easy designs may be charged less if, only up to 1 hour is required for digitizing.
• No refunds on custom orders. 

Custom inquiries: Embroidery from stock designs

Limited custom work available, I only take on a small number of clients annually, custom orders may close anytime.

• I have a design library of thousands of designs to choose from, message me with what you are looking for.
• As a general rule embroideries are $1.50 per 1,000 stitches
• Embroideries can be purchased by the hoop uncut by designers
• Customization of stock designs, different colours, adding names etc are easily done by request.
• Stock designs can be altered in size, larger or smaller by up to 20%.